FAQ

How can I track my order?

Please allow between 1-2 business days for your tracking number to update once you receive your tracking number by email. 

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Shipment location

  • Total weight of purchase

  • Selected shipping method

 

How can I receive free shipping?

FREE shipping for all domestic orders over $40.00.

 

What is your return policy?

We offer a 14-day return policy. If for any reason you received a damaged or incorrect product, you can return the unopened product for another. (with receipt of purchase)

 

What if my favorites are sold out?

Due to the high demand for our products, sometimes items may sell out faster than we can restock them. No need to worry! We are always working around the clock to make sure all of your favorites are available as soon as possible!

 

How can I find out about restocking dates?

Please be sure to follow Natalie Ann on all social media to get the latest up-to-date information on restocking dates. 

 

Where do you ship from?

Natalie Ann Cosmetics ships from Dallas, Texas.

 

Are your products cruelty-free?

Yes! Natalie Ann Cosmetics and affiliates do NOT test on animals. 

 

Are my favorites available in stores?

No- Natalie Ann Cosmetics is sold EXCLUSIVELY online.  

 

How can I get to know Natalie Ann better?

Follow Natalie Ann on all social media sites to be the first to know on everything!

IG: @natalieann_cosmetics

Facebook: www.facebook.com/natalieann.comestics

Twitter: @natalieann_cosm