FAQ

How fast can I receive my order?

Due to the volume of orders, please allow 1-2 business days for us to process your order before we are able to ship it. Weekends and holidays can delay the processing time. Feel free to email us with any questions. 

How can I track my order?

Please allow between 1-2 business days for your tracking number to update once you receive your tracking number by email. 

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Shipment location

  • Total weight of purchase

  • Selected shipping method

 

What is your return policy?

For sanitary reasons, we do not accept returns.

 

Can I cancel my order after it is placed?

Once an order is placed we cannot cancel any orders. 

 

What if my favorites are sold out?

Due to the high demand for our products, sometimes items may sell out faster than we can restock them. No need to worry! We are always working around the clock to make sure all of your favorites are available as soon as possible!

 

How can I find out about restocking dates?

Please be sure to follow Natalie Ann on all social media to get the latest up-to-date information on restocking dates. 

 

Where do you ship from?

Natalie Ann Cosmetics ships from Dallas, Texas.

 

Are your products cruelty-free?

Yes! Natalie Ann Cosmetics and affiliates do NOT test on animals. 

 

Are my favorites available in stores?

YES! Follow Natalie Ann Cosmetics on Instagram for the most up to date list of authorized retailers.

 

Can I offer Natalie Ann Cosmetics in my retail store?

We offer wholesale pricing for authorized retailers. Please email us to find out how you can become an authorized retailer!

 

How can I get to know Natalie Ann better?

Follow Natalie Ann on all social media sites to be the first to know on everything!

IG: @natalieann_cosmetics

Facebook: www.facebook.com/natalieann.comestics